This site is directed at United Kingdom resident customers only. If you are not resident in the United Kingdom, DO NOT USE THIS SITE. We reserve the right to refuse to supply our products to you without reason.
The following terms and conditions apply to all purchases made on the www.massfacemask.com site. Please read them carefully, you may wish to print a copy for future reference. Use of this website by you, and purchase of any goods from us, is conditional upon your acceptance of these terms and conditions.
These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check periodically for any changes. Use of our website means you have accepted these terms and conditions. If you do not agree to these Website Terms in their entirety, you MUST NOT use this website.
No other terms and conditions shall apply to the sale of our goods.
No order for goods shall be binding upon us unless and until accepted by us in writing. We reserve the right to decline any order placed with us in our entire discretion.
b. Availability of Goods:
All goods are subject to availability and may be withdrawn at any time. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested goods.
c. Description of Goods:
We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time.
We also reserve the right to change the specification of the goods we sell.
Every care is taken to reproduce faithfully all product descriptions, however errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact one of our Customer Care Team to discuss the product in more detail. In the event of a product being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your card.
All prices quoted are for new goods; prices are in pounds sterling and include all taxes at current rates.
Prices are subject to change at any time before we accept an order from you.
Packages are generally dispatched within 24 hours after receipt of payment and are shipped from China via our logistic company with tracking. Packages are delivered by Royal Mail in UK. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. At this moment the shipping costs are GBP 9.90 for all orders (flat rate)
Delivery time from China to UK : 7-10 days
Boxes are amply sized and your items are well-protected.
Payments are accepted on most major credit or debit cards via our secure server. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any order is delayed as a result of incorrectly supplied details.
Credit and debit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorised with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorised by you.
Click here to contact us for Returns / Refunds, in GUARANTEE, REFUNDS & RETURNS, fill the form with your email address, order reference, and if needed you can attach files.
The following terms and conditions cover the situations where either (a) the goods are faulty or damaged, or there is a shortfall, on delivery; or (b) you change your mind and wish to return non-faulty goods.
a. The goods are faulty or damaged, or there is a shortfall, on delivery
Where goods are received by you faulty, damaged or there is a shortfall then we must be notified within [14 days] of receipt in order for replacement goods to be sent free of charge. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods we will refund any reasonable postage charges incurred by you in returning any goods.
All goods are returned to us at your risk
Other than as set out above we accept no liability in relation to faulty or damaged goods, or any shortfall, on delivery.
In no event shall our liability exceed the value of the goods in question.
b. Your right to return non-faulty goods
Private (ie non business) UK customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”). For full details the Regulations should be consulted, but in summary:
i. the right to cancel must be exercised on or before the end of the seventh working day following the day after delivery of the goods;
ii. notification of the wish to exercise the right to cancel (including your order number) must be received by us as set out in above by e-mail to: firstname.lastname@example.org
iii. customers wishing to return non-faulty goods must also arrange (at their own expense) to return the goods in a saleable condition (including undamaged packaging) as soon as possible (if we pay the return costs then this will be deducted from any refund). The goods will be deemed returned when actually received by us;
iv. subject to compliance with the foregoing customers will be entitled to a full refund of the price paid to their account or the credit card used (less any deductions in accordance with the foregoing);
We can refuse returns of items that were sent out sealed for hygiene reasons if they come back unsealed.
Click here to contact us for GUARANTEE and obtain a RMA, in GUARANTEE, REFUNDS & RETURNS, fill the form with your email address, order reference, and if needed you can attach files.
We warrant that the products sold in our website, other than explicitly stated, are 100% free from defects in material and workmanship.
We warrant our products for 1 year under normal, non-commercial use. Defective products could be replaced if returned within 6 month since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.
Cell capacity depletion over time under regular use is normal, and is not an indication of defect.
Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored. Shipping costs to us paid by customer. Shipping costs to customer paid by us.
Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, courier delay, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the goods.
Your use of the Website and the content in its entirety, grants no rights to you in relation to our intellectual property rights ("IPR") or the IPR of any third parties. We own or are licensed to use all IPR existing in, or in relation to, the Website and its contents. All rights and IPR in or relating to any third party content, branding, logos and registered and unregistered trademarks are owned by such third parties or their licensors.
You are permitted to download and print content from the Website solely for your personal use. Website content must not be copied or reproduced, modified, redistributed, used or otherwise dealt with for any other reason without prior written permission granted by Conair. You are specifically not entitled to use the content of the Website for commercial exploitation in any circumstances.
These terms and conditions constitute the entire and only agreement between us.
Other than information on our website and information supplied with our goods you acknowledge that you have not relied on any statement, warranty or representation given in relation to our goods (whether given by us or a third party).
All goods supplied must be used strictly in accordance with any applicable instructions. Except where we are negligent we accept no liability for injury or damage caused by the improper use of any goods.